About Clarus Results
Based in Peoria, IL - Clarus Results helps organizations throughout the US build team leadership and communication.
Dean Heffta provides speaking, training, and facilitation in organizational leadership and team communication.
Dean is a Certified Process Communication Model® Trainer, a Certified Professional Coach, and MBA graduate of Drake University.
What is Process Communication Model?
Imagine if with every conversation you had the power to contribute to a world that leverages differences for the better. In that world, we live and interact positively every day. Well, we can. The Process Communication Model — PCM for short — helps you understand what you need to be your best and to connect to the best in others.
PCM was developed by American clinical psychologist Taibi Kahler, PhD. As a researcher of transactional analysis, he uncovered patterns of distress behavior that all humans possess and identified conditions that individuals need to thrive. Along the way, Dr. Kahler also identified six Personality Types that we all have within us and can connect to. Understanding these types lets us predict our own and others’ behaviors, prevent disengagement or distrust, and boost changes for the better.
“How We Connect” introduces powerful principles of the Process Communication Model®, a research based understanding of human perception and communication that has been used by organizations ranging from NASA to Pixar.
The book follows six participants in a PCM training as they grow self-awareness, recognize unique styles of others, and build stronger relationships. Each chapter is supplemented with a series of exercises to facilitate learning. The entire book incorporates the latest innovations, research, and terminology from the Process Communication Model.